Refund policy

Refund and Replacement Policy

At Tecoffe Fusion, we take pride in the quality of our products and want you to feel confident in every purchase.

 

All Sales Are Final

Because our coffee and wellness products are consumable food items, we cannot accept returns or provide refunds once an order has been shipped. This policy helps us maintain proper food safety and quality standards for all customers.

Gift cards and subscription purchases are also non-refundable.

 

Damaged or Incorrect Orders

We understand that shipping issues can occasionally occur. If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can review the issue and determine whether a replacement is appropriate.

Please submit your request through our website contact form and include:

• Your name and order number
• A description of the issue
• Clear photographs of the damaged or incorrect product
• Photographs of the shipping box or packaging, including any visible damage

Please do not discard the product or shipping materials until your request has been reviewed, as they may be needed to help us evaluate the issue.

Approved claims will be resolved through a replacement product. Refunds are not provided.

 

Questions Before Ordering?

We want to help you choose the Tecoffe Fusion product that best fits your preferences and wellness goals. If you have questions about our blends, ingredients, grind options, subscriptions, or which product may be right for you, please contact us before placing your order.

We are happy to provide additional information to help you make a confident purchase.

 

Policy Disclaimer

Tecoffe Fusion reserves the right to refuse or limit replacement requests, returns, or refunds at its discretion, including requests that do not meet the requirements outlined in this policy. We will always do our best to work with our customers to find a fair and reasonable resolution.